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The Festival’s ticket office is extremely busy during hours of operation. If you are getting a message during operating hours then all lines are busy. Please try your call again in a few minutes.
You most certainly can. Click here.
Wheelchair and other special needs seating is available, as are assisted listening devices for our hearing impaired patrons. Please call the ticket office to order your tickets and make these special arrangements at (309) 438-2535.
The Festival grounds open at 5:30 p.m. The Festival is a collection of outdoor entertainment performances, so please dress comfortably to best enjoy the outdoor atmosphere.
Performances begin at 7:30 p.m. on Tuesday-Thursday and Sunday and at 8:00 p.m. on Friday and Saturday. We recommend that you arrive at least 15 minutes prior to the beginning of the performance. The grounds open at 5:30p.m.
Our Greenshows begin at 6:30 p.m. on most nights with live jazz performing from 6:30-7:30 p.m. Friday and Saturday. Courtyard seating fills up quickly, so arrive early to secure your seats for these performances. You are welcome to bring your picnic chairs into the courtyard.
At St. John’s church located to the south of Ewing Manor on Emerson Street. Parking is free to all patrons. Platinum Plus tickets holders must check-in with the attendant for access to reserved spots. Reserved parking is available until 7:00 p.m. or lot section is full (whichever happens first).
Shakespeare’s Cupboard concession stand features a fabulous selection of snacks, desserts, and ice cream. Both non-alcoholic and alcoholic beverages are available for purchase. For an entire meal at the Festival, don't forget to preorder a personalized basket from our sponsor, Kelly's Bakery (click here for menu).
Every guest is welcome to bring his or her own food and beverage. Our only rule is that no glass containers be brought into the theater.
To minimize the disturbance to the performers and audience, latecomers will be seated only during an appropriate break in the play’s action in available seats, as determined by the House Manager. This may not be until intermission. Seating assignments are valid only until curtain time.
Unfortunately, the Festival is unable to provide refunds. If there are shows remaining in the run that you would be able to attend, we will do our best to switch your dates. Please call the ticket office for further details (309) 438-2535. A small exchange fee may apply.
Weather varies frequently in central Illinois. Temperatures in the summer months range from highs in the upper 90s to lows in the 50s. The evenings can become chilly. Be sure to check the current weather conditions before arriving at the theater.
The show will go on in light rain, please plan and dress for the weather. In the unlikely event that we must stop a performance prior to intermission due to weather conditions, tickets can be exchanged within two business days for another performance in the same season. If you are unable to use your tickets, you can receive a tax receipt indicating a donation of the ticket's value by calling the ticket office at (309) 438-2535.
If a show is stopped after the intermission, the performance is considered complete, and we cannot offer exchanges.
No! Union rules prohibit recording of anything or anyone inside the theater–this includes photography, video, or sound. We are required to delete any and all photographs taken inside the theater.
Even though we are an outside venue, there is no smoking allowed on the grounds. Smoking is only permitted outside the entrance to the grounds.
There is no ATM or cash back options available at the Festival. The Festival does accept MasterCard, Visa, Discover, and all debit cards carrying these symbols.
